A pharmacy technician does approximately 700 prescription data entries on a given day. The challenge became apparent when the Web App needed to facilitate remote data entry so that the pharmacy technician could spend more time attending to the patients.
Close collaboration with the pharmacy technicians and quick iterations lead from sketches to a working prototype of the app within a few weeks. The UX team demonstrated the app to a few enthusiastic pharmacy technicians and the response was overwhelming.
User Research : Ethnographic Study